While we believe that PowerPlan is an unparalleled solution for just about any public sector client, we acknowledge that simply having the right software solution doesn’t necessarily guarantee a successful project implementation. The right vendor must utilize a proven implementation methodology, effectively manage to an agreed upon project schedule, understand and manage the critical success factors, and assign experienced and reliable resources to the project. PowerPlan Corporation makes this commitment to our clients.
The typical PowerPlan implementation and training plan consists of the following steps:
- Project Kickoff
- Process Analysis/Needs Assessment
- Implementation Pre-Planning
- Preliminary Model
- Administrator Training
- Model Finalization
- Data Loads and Validation
- Acceptance Test
- End-User Training
Training & Consulting
A dedicated implementation team is assigned to each project. This team will facilitate the administrator and end-user training on all relevant aspects of the product functionality, thus providing real world experience obtained from participating in numerous comparable implementations.
These services are available during the initial purchase of PowerPlan and are offered at a reduced rate.
It is no surprise that after any system implementation in any organization, the base of trained end-users and system administrators will deteriorate over time due to employee attrition, job re-classifications, reorganizations, etc. Once this occurs, knowledge of how the application works and how it is administered is then passed on to the new end-users and system administrators in an informal method by their co-workers. Over time, the client often encounters a reduction in fully knowledgeable users and will experience degradation of ongoing internal system use. The PowerPlan team realizes this situation poses a challenge for any organization and offers prepaid Refresher Services as a remedy.
PowerPlan customers maintain an Annual Software Maintenance contract which entitles them to standard technical and functional support services. Standard support coverage is provided Monday – Friday between 8:00 A.M. EDT–8:00 P.M. EDT. PowerPlan also offers optional extended support coverage at an additional cost.
All PowerPlan customers receive our highest level of support. Product support services are provided by a dedicated support team comprised of business analysts, implementation consultants and project managers. The knowledge and experience of the support personnel enable a high first – call resolution rate. PowerPlan prides itself on our outstanding reputation in customer support.